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Terms of service

Information and General Terms & Conditions

1. Designation

CWS Hygiene Deutschland GmbH & Co. KG is hereinafter referred to as the "Provider", and the purchaser as the "Customer".
The online shop is exclusively a B2B platform and is intended only for businesses.
A business entity is defined as a natural or legal person, or a legally capable partnership, acting in the course of their commercial or independent professional activity when entering into a legal transaction.

2. Conclusion of Contract

The products offered on cwsdirect.com do not constitute a legally binding offer but rather an invitation to submit a binding offer.
By clicking the "Buy" button, the customer submits a binding offer to conclude a purchase contract.

Upon receipt of the order, the customer will receive an order confirmation email, which acknowledges receipt of the order and outlines its details.
However, this order confirmation does not constitute acceptance of the offer.
The acceptance and conclusion of the contract depend on the selected payment method during the order process:

2.1. Payment on Invoice
  • Acceptance occurs either through a separate email with an explicit order confirmation or directly by dispatching the ordered goods.
  • Final acceptance is subject to a successful credit check, which may take up to two business days.
  • If the credit check is negative, the provider reserves the right to reject the order or offer alternative payment methods.

The customer will be notified via a separate shipping confirmation email once the goods have been handed over to the shipping company.

3. Correction Options

Customers can add products to the shopping cart without obligation and make corrections before clicking the "Buy" button by using the designated correction tools in the order process.

4. Contract Language

The language available for contract conclusion is German.

5. Storage of Contract Text

The provider stores the contract text and sends the order details and General Terms & Conditions (GTCs) to the customer in text form.
For security reasons, the contract text is no longer accessible via the internet.
If a customer account has been created, the customer can view and download the contract text and order details in their account dashboard.

6. Returns

6.1. No Legal Right of Withdrawal
  • As the online shop is B2B, customers do not have a statutory right of withdrawal.
6.2. Voluntary Return Policy
  • As a courtesy and without legal obligation, the provider offers a voluntary return policy per order.
  • Returns must be initiated within 14 days from the day the customer (or an authorized third party, excluding the carrier) received the goods.
  • Returns do not require justification, but refusal to accept the delivery does not count as a proper exercise of the return right.
6.3. Return Process
  • The customer must send the goods securely packaged and at their own expense to the address in section 6.7.
  • To meet the return deadline, it is sufficient to send the return notification before the expiration of the return period.
6.4. Return Shipping Costs
  • The customer bears all return shipping costs, including customs fees (if applicable).
6.5. Refund Process
  • Upon successful return, the provider will refund all payments, including standard delivery costs (excluding additional costs for premium shipping options), within 14 days.
  • The refund will be issued via the same payment method used in the original transaction.
  • The provider may withhold the refund until the returned goods are received or proof of shipment is provided.
6.6. Return Address
  • Goods must be returned to the following address:
    CWS Supply GmbH, Am Friedrichsfeld 7, 36272 Niederaula, Germany
  • The return deadline is 14 days from the date of contract cancellation notification.
6.7. Exclusions from the Return Policy
  • Returns are not possible for custom-made products that are tailored to the customer's specific needs.

7. Delivery Area

  • Deliveries are limited to Germany.

8. Use of Third Parties

  • The provider reserves the right to partially or fully outsource contractual services to third parties.

9. Inspection and Complaint Obligation

  • The customer must inspect the goods immediately upon delivery.
  • Any defects must be reported immediately in written form via email to cwsdirect.de@cws.com within one week.
  • If no complaint is made within this period, the goods are considered accepted.

10. Warranty

  • The warranty period for delivered new goods is one year from the transfer of risk.

11. Delivery and Risk Transfer

  •  Standard shipping time: Products are generally ready for dispatch within 2 business days and delivered within 3 to 5 business days depending on the destination.
  • The customer will receive a shipping confirmation email once the order is dispatched.
  • Partial deliveries are permitted.

12. Retention of Ownership

  • The ownership of goods remains with the provider until full payment has been received.

13. Pricing, Shipping Costs, and Payment Conditions

  •  Prices are net and exclusive of VAT.
  • The customer covers shipping, packaging, and customs fees (if applicable).
  • The available payment methods depend on the options provided in the order process.

14. Electronic Invoicing

  • The provider issues invoices electronically.
  • The customer agrees to receive invoices via email, with one attachment per email (not zipped).

15. Applicable Law & Jurisdiction

  • The contract is subject to German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
  • The competent court for all disputes depends on the dispute value: 
    • Amtsgericht (District Court) 63225 Langen
    • Landgericht (Regional Court) Darmstadt

16. Final Provisions

  • No oral side agreements exist.
  • Any changes to the contract must be in text form, including the waiver of this requirement.